General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) (1) The following terms and conditions apply to all contracts that you conclude with us as the provider (IMOS Print UG) via the website copyshop-online.com. Unless otherwise agreed, the inclusion of your own conditions, if any, is rejected.
(2) (2) Consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity. Entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.
§ 2 Formation of Contract
(1) (1) The subject of the contract is the sale of goods.
(2) (2) By placing the respective product on our website, we make you a binding offer to conclude a contract under the conditions specified in the product description.
(3) (3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the "shopping cart". Using the corresponding button in the navigation bar, you can access the "shopping cart" and make changes at any time. After accessing the "checkout" page and entering personal data as well as payment and shipping conditions, all order data is finally displayed again on the order overview page.
If you use an instant payment system as a payment method (e.g. PayPal / PayPal Express / PayPal Plus, Amazon Payments, Postpay, Sofortüberweisung), you will either be directed to the order overview page in our online shop or you will first be redirected to the website of the instant payment system provider. If you are redirected to the respective instant payment system, make the corresponding selection or enter your data there. Finally, you will be directed back to our online shop to the order overview page.
Before sending the order, you have the opportunity to check all information again, to change it (also via the "back" function of the internet browser) or to cancel the purchase.
By submitting the order via the "order with obligation to pay" button, you legally bindingly accept the offer, whereby the contract is concluded.
(4) (4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out partially automated by email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured and, in particular, is not prevented by SPAM filters.
§ 3 Individually Designed Goods
(1) (1) You provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or by email at the latest immediately after conclusion of the contract. Our possible specifications regarding file formats must be observed.
(2) (2) You undertake not to transmit any data whose content violates third party rights (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly indemnify us from all claims made by third parties in this connection. This also applies to the costs of legal representation required in this connection.
(3) (3) We do not check the transmitted data for factual accuracy and assume no liability for errors in this respect.
(4) (4) Insofar as we create texts, images, graphics and designs for you as part of the individual design, these are subject to copyright. Without our express consent, use, reproduction or alteration of individual parts or complete contents is not permitted. Unless otherwise agreed, we grant you an unlimited right to use the copyrighted works created for you. You are expressly prohibited from making the protected works or parts thereof available to third parties privately or commercially in any way. The transfer of the right of use is subject to the suspensive condition of full payment of the agreed purchase price.
§ 4 Right of Retention, Reservation of Title
(1) (1) You can only exercise a right of retention insofar as the claims arise from the same contractual relationship.
(2) (2) The goods remain our property until full payment of the purchase price.
§ 5 Liability
(1) (1) We are fully liable for damages resulting from injury to life, body or health. We are also fully liable in all cases of intent and gross negligence, in cases of fraudulent concealment of a defect, in cases of assumption of a guarantee for the quality of the purchased item and in all other cases regulated by law.
(2) (2) Liability for defects within the scope of statutory warranty is governed by the corresponding regulation in our customer information (Part II).
(3) (3) Insofar as essential contractual obligations are concerned, our liability for slight negligence is limited to the contractually typical, foreseeable damage. Essential contractual obligations are essential obligations that arise from the nature of the contract and whose violation would endanger the achievement of the contractual purpose, as well as obligations that the contract imposes on us according to its content to achieve the contractual purpose, whose fulfillment makes the proper execution of the contract possible in the first place and whose compliance you may regularly rely on.
(4) (4) In the event of a breach of non-essential contractual obligations, liability for slightly negligent breaches of duty is excluded.
(5) (5) Data communication via the Internet cannot be guaranteed to be error-free and/or available at all times according to the current state of technology. To this extent, we are neither liable for the constant nor uninterrupted availability of the website and the service offered there.
§ 6 Choice of Law, Place of Performance, Jurisdiction
(1) (1) German law applies. For consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state of the consumer's habitual residence is not withdrawn (principle of favorability).
(2) (2) The place of performance for all services arising from the business relationships existing with us and the place of jurisdiction is our registered office, insofar as you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if the place of residence or habitual residence is not known at the time the action is brought. The right to also call upon the court at another statutory place of jurisdiction remains unaffected by this.
(3) (3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.
II. Customer Information
1. Identity of the Seller
IMOS Print UG
Wilhelmshavener Heerstr. 63
26125 Oldenburg
Deutschland / Germany
Telefon / Phone: 0441 233 697 77
E-Mail: support@imos-print.de
The European Commission provides a platform for online dispute resolution (ODR platform), available at http://ec.europa.eu/odr.
We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.
2. Information on Contract Formation
The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with § 2 of our General Terms and Conditions (Part I).
3. Contract Language, Contract Text Storage
3.1. The contract language is English.
3.2. The complete contract text is not stored by us. Before sending the order via the online shopping cart system, the contract data can be printed out via the print function of the browser or electronically saved. After receipt of the order by us, the order data, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by email.
4. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective offer.
5. Prices and Payment Terms
5.1. The prices stated in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
8. Right of Withdrawal for Consumers
(A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed neither to their commercial nor to their independent professional activity)
Withdrawal Instructions
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
- on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, provided you have ordered one or more goods as part of a single order and these are delivered uniformly;
To exercise your right of withdrawal, you must inform us (IMOS Print UG, Wilhelmshavener Heerstr. 63, 26125 Oldenburg, Germany, Phone: +49 441/233 697 77, Email: support@imos-print.de) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the most favorable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
Grounds for Exclusion or Expiration
The right of withdrawal does not exist for contracts
- for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
last updated: 02.03.2026
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